Privacy Policy
The Veterans Food Co takes the privacy of its beneficiaries and supporters very seriously and adheres to all aspects of General Data Protection Regulation.
• We never sell, rent, or share your details without your consent
• We only hold your ‘personal’ data when you provide it to us, e.g. register to take part in an event, etc.
• The data that we do hold is relative to your relationship with us. It will only include personal information if you have voluntarily provided that to us (for instance, a contact method such as home address, phone number and/or email).
• By visiting our website, using our services or participating in our activities, you agree to your personal information being collected and used in the manner set out in this Privacy Notice as updated from time to time. When updated, should there be any material changes and/or changes that could negatively impact you we will make reasonable efforts to notify you in advance and give a reasonable period of time for you to object to such changes.
• If you have any requests concerning your personal information or our practices, please contact office@theveteransfoodco.com
We determine that in you providing your personal data to us you do so either to support The Veterans Food Co. or to receive information We will therefore process your data according to the way in which we have received your information as follows: -
• When you submit your personal information to us either via a webform or printed form we will store that data in our database and record any activities that you undertake. We do this to enable us to maintain any preferences you have for receiving information from us and to ensure we suppress your contact when you have requested us to do so.
• If you undertake events or volunteer for us, then we will use your personal data to fulfil our legal requirements in administering those relationships.
• It you are a beneficiary or seek support from us where we collect data from you in relation to your health, or criminal history we process this with your explicit consent. Where we cannot reasonably be expected to gain consent from you, we will process your data under a legal condition of ‘substantial public interest’ complying with our charitable objectives to provide you support where you are eligible.
We collect the following types of information:
Personal Information such as: name, postal address, telephone number, email address, etc. This is taken from the information you voluntarily submit via registration forms, correspondence or phone calls
Non-personal information such as: which web pages you visit, IP addresses, social media used, etc. This is captured using Cookies (see below for more information). Also, within this area are any preferences that you may have informed us of, such as how you want to hear from us and which aspects of the company are of particular interest, etc.
Information about you from you and the purposes for which we intend to use that information.
• Help deal with your enquiry, request or application
• Provide further information about our cause, work and activities
• Seek your ideas and feedback, via research or surveys
• Register and administer your event
• Use in-house and third-party research companies to analyse who supports us or receives services from us and in what ways. Use the insight to improve our work, services,
• Detect and prevent fraud by verifying identities and enabling technical improvements
• Provide a more personalised service, such as using your details, interests and behaviours to customise communications we may send you or the web pages you see
• Provide it to a professional body if required by law or to comply with a legal process to register you with our web site and to administer our web site services for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
• Notify you about changes to our Service
• Where we take photographs of you, we will seek your consent to take and store these photographs as well as seeking your consent if we use them on our website or any published types of media
• Where you are a child aged 13 years or under, we will seek the consent of your legal guardian to enable us to add your details to our database
We never sell, rent or share your details with other charities or companies for marketing purposes.
The only time your information is shared with other organisations is:
• Where you have given your permission for us to do so
• With a small number of trusted partners who are employed as our service providers or agents and contractually bound to use your information strictly for the performance of a particular service only website, etc.). These trusted partners are also required to comply with data protection legislation.
• When we are obliged to do so by law such as sending your information to be checked against the Telephone Preference Service, or if contacted by the authorities with a reasonable request for information.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site. How you are in control
We will send you information about The Veterans Food Co according to any preferences you submitted: by phone, post or email. You can alter your preferences through your existing portal registration account. Alternatively contact us office@theveteransfoodco.com / 0161 9596896
Please note, if you ask us not to contact you for marketing purposes, we will retain your details on our suppression list to ensure we do not accidentally contact you in the future. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You are in control of the data we hold about you and at any time you can request:
• to have any inaccuracies in your personal data corrected
• to restrict the processing of your data
• to access the personal data held about you
• your data to be provided to you in a portable format
• to object to processing we undertake in our legitimate interests
• to have your data deleted (also called the right to erasure)
You can make a request for any of the above by writing to The Veterans Food Co. 51 Ashbourne Grove, Whitefield Manchester M45 7NL or by email office@theveteransfoodco.com tel. 0161 9596896
Whilst we will endeavor to adhere to your wishes we may not be able to delete your data if there is a legal obligation to retain it, this includes where financial data must be retained for seven years or where data must be retained to enable us to defend our legal rights. We will inform you of the basis of any such decision not to delete your data as appropriate.
If you are unhappy about how your personal data is managed you can raise a concern or complaint with the Information Commissioner, telephone: 0303 123 1113 website: www.ico.org.uk
We may request proof of identity to be able to fulfil your request. How
If you support our CIC, on an event, volunteering, signing up to our marketing list, we will keep your data in our active database for three years after your last activity. We will then archive and retain your data for a further seven years so that, if you re-connect with us, we will have a history of how you have supported the CIC in the past. After this time, your data is deleted.
If you receive support from us, we will keep your data in our active database for three years after which we will archive your data for life. The charity provides life-long support to all our beneficiaries and retains your records for this reason.
If you want us to stop holding your data at any time you can contact us and request that we stop processing your data. (See the section entitled ‘How you are in control’).Where we store your data
We make every effort to securely store any data. The Veterans Food Co data is kept within the EU and our storage of it adheres to the EU Data Protection Directive 95/46/EC and the forthcoming General Data Protection Regulation, which will apply from 25 May 2018.
In the course of our business, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation. All information you provide to us is stored on our secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Online
No transmission via the internet is wholly secure, so we urge you to safeguard your data by protecting your computer with anti-virus software and ensuring your data is being transmitted securely. Any information you choose to send to us is carried out at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our website may contain information linked to or provided by other companies (such as third-party events, etc.). They are outside of our control and not covered by this Privacy Policy. Please be aware that, should you access other sites using the links provided, the operators of these sites may have a privacy notice which differs from our own.
We do not accept any responsibility or liability for such privacy policies. Please check the relevant policies before you submit any personal data to these websites.
Date 31 May 2019